Practical Quality of the Future: What it Takes to be Best in Class (BIC)
About the Book Series
Best in Class (BIC) as a euphemism in the world of quality has been used since the early 1980s. It picked up speed after the introduction of benchmarking by Motorola in 1986, followed by the six sigma methodology in 1987, and finally with the book by Hammer and Champy on renengineering in 1993. The term implies utilizing indicators that measure quality, time, and cost. The idea is for management to identify the best firms in their industry, or in another industry, where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful. As globalization started to expand in the twenty first century it is now time to reexamine the process that makes world class organizations. That is the approach that we examine the predesign, design, pre-production, production, post-production, and customer satisfaction. In this new book series we will cover some of the ingredients that will make organizations BIC for manufacturing, health, service, financial, management, education, and suppliers. We will focus on specific items such as Innovation, Entrepreneurship, Leadership, Systems Engineering, Warranty, Reliability, Advanced Statistical Methods for Evaluating Variation, People in Quality, and Project Management. The series is expected to have worldwide interest because it will address indicators that cut across national barriers and multi sectors worldwide. Therefore we will encourage the submission of all relevant topics that fit into this series.
If you are interested in writing or editing a book for the series or would like more information, please contact Cindy Carelli, [email protected].
The Forgotten Leg of Quality: Customer Service
1st Edition
By D. H. Stamatis
December 30, 2025
This book emphasizes the importance of customer service in various industries and highlights its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures. The Forgotten Leg of Quality: ...
Automotive Process Audits: Preparations and Tools
1st Edition
By D. H. Stamatis
October 08, 2024
With a detailed discussion on the preparation and tools needed for an automotive process audit, this book addresses the fundamental issues and concerns by focusing on two objectives: explaining the methods and tools used in the process for the organization, and provide a reference or manual ...
Automotive Audits: Principles and Practices
1st Edition
By D. H. Stamatis
October 07, 2024
This book addresses the essentials of an automotive audit which is required by all automotive suppliers world-wide. They are based on customer specific requirements, ISO standards, and Industry specifications. This book covers both the mandated documents and records that are necessary for ...
Advanced Product Quality Planning: The Road to Success
1st Edition
By D. H. Stamatis
March 31, 2021
This book defines, develops, and examines the foundations of the APQP (Advanced Product Quality Planning) methodology. It explains in detail the five phases, and it relates its significance to national, international, and customer specific standards. It also includes additional information on the ...
Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction
1st Edition
By D. H. Stamatis
March 31, 2021
Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive — often in more than just dollars — recalls and ...