Why is a title unavailable in my country?
When ordering from our website, make sure you have selected the correct country flag for your region, located in the top-right corner of the page. This ensures that the books displayed are available for purchase and delivery in your country or region.
If a title is unavailable, it may be due to distribution rights, which are governed by agreements between the publisher (us), authors, and regional distributors. These rights vary by title and geographic location.
Why can't I order a specific title?
Some common reasons for unavailability include:
- Licensing requirements: Restrictions based on agreements with authors or copyright holders.
- Copyright regulations: Legal limitations on selling or shipping titles to certain regions.
- Exclusive distribution arrangements: Agreements with regional distributors that limit availability in specific areas.
By selecting the correct country flag, you can ensure that the titles displayed are those available for purchase and delivery in your region.
How can I track my order?
When will I receive my tracking information?
Once your book has been dispatched, tracking details will be sent to you by email.
The tracking email is sent to the shipping email address used when placing your order.
Standard shipping is 6-12 Business Days. Please view our Shipping Policy for additional details.
I haven’t received my tracking email — what should I do?
Please try the following steps:
- Check your spam or junk folders. The email will be sent from [email protected].
- Confirm that the shipping email address on your order is correct.
- Be aware that tracking may not be available for deliveries to certain regions.
If you are still unable to locate your tracking information, contact Customer Service using our Contact Form for assistance.